USAN

FEBRUARY 23, 2022

Key business objectives need to be shaped by customers’ own goals and desires. But when it comes to making strategic decisions through the lens of customer experience, a CX assessment is a useful exercise. A CX assessment is a thorough, detailed analysis of the customer experience. Begin at the end.

Cloud contact 52

Cloud contact Finance contact center solutions Contact Center 52

CSM Magazine

DECEMBER 10, 2021

Yet, we continue to see important initiatives that fall under the employee experience (EX) umbrella fall to the wayside in favor of operational enhancements that do little to improve the employee experience and, in turn, drive deeper employee engagement.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

NobelBiz

JANUARY 16, 2024

By utilizing the expertise and skills of the agents, businesses can effectively nurture strong customer relationships and foster exceptional customer experiences. Why Are Call Center Campaigns Important? The importance of call center campaigns in the customer-centric era cannot be overstated.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

JULY 9, 2020

In this third part, I’m going to explore customer experience in this new world we live in, but I’m also going to determine what this new world is supposed to be. The answer is elevating your customer experiences and investing in, rather than slashing the budgets of, your CX. Now it’s time to get down to basics.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

NobelBiz

JULY 4, 2023

These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. TechTarget reports that companies use AI to improve business metrics, including revenue, cost and customer ratings.

Call Center 52

Call Center Contact Center First call resolution Construction 52

NICE inContact

DECEMBER 14, 2016

You’re implementing a new technology solution – great! Contact center solutions , like those offered by inContact, directly contribute to increased efficiency, improved customer satisfaction, and much more. Conducting this exercise can be eye-opening and may prompt you to stagger or phase your change.

Contact Center 55

Contact Center Technology Management contact center solutions 55

EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33