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3 Ways Cloud Contact Center Solutions Benefit Agents

Upstream Works

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Not only are their numbers much larger than IT, but they will be the most hands-on users of CCaaS solutions.

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Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight

Nextiva

This week, we've debuted the Nextiva Contact Center, which closes the gap between rising customer expectations and the hybrid workplace environment that many companies now embrace. The post Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight appeared first on Nextiva Blog.

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Forrester Study: Agent & Customer Experiences Improve With Integrated Contact Center Solutions

LiveVox

A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2020 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. Below we’ve outlined some of the study’s key findings.

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How Enterprise Contact Center Solutions Lead to CX Success

Advantage Communications

Enterprise contact center solutions use software and expertise to provide businesses with a comprehensive solution to better manage their customer service operations and achieve customer experience (CX) success.

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Most Efficient Ways to Manage Contact Center Solutions

Ansafone

Efficiently managing contact center solutions is the only way to achieve your goal of balancing low costs-per-call with delivering valuable customer experiences during every interaction. Operating an efficient contact … Most Efficient Ways to Manage Contact Center Solutions Read More ».

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Guest Post: Establishing the Business Case for Customer Experience

ShepHyken

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. In a recent survey by SuperOffice , 45.2%

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Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

Cisco - Contact Center

Keeping Customer Experience Top of Mind. Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. Full Omni-Channel Webex Experience Management.