Beyond Philosophy
MARCH 29, 2017
You are integrating your desired Customer Experience, which should be the delivery of your brand promise, throughout the different channels whether that means shopping, ordering or technical support. I founded my global Customer Experience Consultancy in 2002 when Customer Experience wasn’t a thing yet.
NobelBiz
JANUARY 16, 2024
If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship.
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Nicereply
MARCH 16, 2022
Olark’s culture is one of treating Support not as a stepping stone or cost center, but rather a place to grow within the company, so the Support Team seemed like a natural place to adapt to this changing market. We take a very consultative approach to Customer Success.
NobelBiz
AUGUST 22, 2023
Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%. Reliable legal support and compliance: Security-enhanced technology processes allow you to maintain and expand a rich set of third-party certifications.
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). The audience had a ton of great questions that we couldn’t let go unanswered.
ClientSuccess
OCTOBER 2, 2019
Customer success departments are relatively new and are used mainly in technical companies, specifically in software. Customer Success Managers often provide technical support to customers with the goal to keep customers satisfied with the business’s products.”. Webinar: When to Invest, Specialize, and Scale Customer Success.
SmartKarrot
MAY 25, 2022
Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits.
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