Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. Success is responsible for the retention and upsells. We take a very consultative approach to Customer Success.

Sales 111

Sales Customer Experience Upselling Self service 111

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). The audience had a ton of great questions that we couldn’t let go unanswered. If they loved -loved you, maybe you could).

SaaS 98

SaaS Metrics Accountability Technical Support 98

ClientSuccess

OCTOBER 2, 2019

An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. Customer success departments are relatively new and are used mainly in technical companies, specifically in software. Webinar: When to Invest, Specialize, and Scale Customer Success.

Accountability 47

Accountability Management Upselling SaaS 47

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 66

SaaS Metrics Accountability Technical Support 66

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 48

SaaS Metrics Accountability Technical Support 48