Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Adrian Travis is the Founder and President of Trindent Consulting. Adrian Travis. Carol Tompkins. accountsportal. rizereviews.

Call Center 345

Call Center Contact Center Finance Consulting 345

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Joe Bailey. MyTradingSkills.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Carol Tompkins is the Business Development Consultant at AccountsPortal. They can assess how current scripts are performing and change them as needed.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. Instead of looking like a pesky salesperson, you can appear like a reliable consultant ready to offer solutions to their predicaments.”

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Integrity Solutions

MAY 24, 2023

Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants. The buying team has turned into a buying army. They’ll all have different roles, requirements and influence in the process.

Sales 52

Sales Coaching Accountability Personalization 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Joe Bailey is the Business Development Consultant at My Trading Skills. Sue Andrews is the HR & Business Consultant at KIS Finance.

Management 207

Management Customer Service Consulting Consulting 207