ChurnZero
JANUARY 25, 2024
Related resource: Setting the rules of engagement for customer success and sales teams Skillset 2: Technical proficiency The potential of AI and automation to transform CS workflows, personalize journeys, and deliver seamless experiences makes expertise in scheduling tools, CRM systems, and AI tools increasingly valuable.
Integrity Solutions
APRIL 5, 2021
Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. Often, the person will unconsciously find all sorts of activities to occupy themselves with so they “don’t have time” to call the SVP or pursue the deal.
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NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.
CSM Practice
OCTOBER 7, 2019
The metric you employ should be personalized to your distinctive customer base and must properly defend the different risk levels, opportunities, and revenue from your clients. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. Staffing Model.
ChurnZero
JANUARY 4, 2019
Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.
ChurnZero
JANUARY 4, 2019
Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.
COPC
SEPTEMBER 3, 2019
is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool.
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