CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. While technology is obviously a useful tool, humans should still run the show to provide that individualized touch customers crave.

Personalization 52

Personalization Customer Service Multi-channel support Surveys 52

Revation Systems

JANUARY 12, 2018

In healthcare, if a patient has a mysterious rash on their arm and aren’t sure it warrants taking time off of work to visit a doctor in person, they’re more likely to take a picture and text it to their physician for review or schedule a video consultation to confirm if an office visit is necessary.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Altivon

SEPTEMBER 28, 2017

The webinar, titled “ Re-Tool the Contact Center for Better Patient Experience ”, presented an overview of issues facing the industry and its customers, as well as new technologies and best practices that can help address these issues. Leading off the program was Altivon’s own Frank Tersigni, Chief Customer Officer. A few program highlights.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

NobelBiz

OCTOBER 2, 2023

We’re not just another tech support; we’re your trusted partner in success, offering cutting-edge contact center technology. Fed up with unreliable support for your contact center operations? Ensure messages reach the right agent across various channels, from SMS to email, webchat, and social media.

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

Hodusoft

JUNE 7, 2024

Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. It also helps to reveal issues beyond agent capability, such as complex workflow or obsolete technology experiences.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. Digital banking tends to have lower operational costs.

Contact center software 52

Contact center software Banking Contact Center Finance 52