CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. Fully automated systems that funnel customers into an endless loop of recordings will certainly negatively impact your bottom line.

Personalization 52

Personalization Customer Service Multi-channel support Surveys 52

HGS

MAY 27, 2015

Outsourcers equipped to support such customized and premium services will stand to benefit from this. Transactional to Consultative. Complex services are characterized by consultative, advice-based support provided by highly qualified agents with deep domain knowledge.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Revation Systems

JANUARY 12, 2018

In healthcare, if a patient has a mysterious rash on their arm and aren’t sure it warrants taking time off of work to visit a doctor in person, they’re more likely to take a picture and text it to their physician for review or schedule a video consultation to confirm if an office visit is necessary.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Altivon

SEPTEMBER 28, 2017

He then introduced our keynote for the Webinar, Subject Matter Expert Steve Leaden, President of Leaden Associates, an independent Communications and IT consulting firm. In short—the time is now to adopt speech analytics, multi-channel support, proactive notifications, EMR integration and other tried-and-true optimizations.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

Brad Cleveland Blog

JANUARY 24, 2023

Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions. Bill Price is a longtime friend and industry colleague in the customer service space.

Consulting 29

Consulting Consulting Customer Service Multi-channel support 29

Brad Cleveland Blog

JANUARY 24, 2023

Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions. Bill Price is a longtime friend and industry colleague in the customer service space.

Consulting 26

Consulting Consulting Customer Service Multi-channel support 26