Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

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Creative Virtual

OCTOBER 22, 2019

In particular, Liam will discuss how chatbot and virtual agent technology is now being used in a much more sophisticated way to create conversations with customers and deliver personalised service experiences. The post CXtech: Showcasing the Technology Transforming Customer Experience appeared first on Creative Virtual.

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Creative Virtual

JANUARY 12, 2021

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. The post Delivering Innovation that Enables Successful Self-Service appeared first on Creative Virtual.

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Creative Virtual

OCTOBER 24, 2019

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language.

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Creative Virtual

JANUARY 17, 2023

They have an established history of delivering successful virtual agent and chatbot solutions. If you’re interested in learning more about working with a conversational AI specialist, the experienced team at Creative Virtual is always ready to arrange a live demo and consultation session.

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Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

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Creative Virtual

MARCH 11, 2021

I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers.

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Creative Virtual

NOVEMBER 10, 2020

In 2020 there is an increased focus on automated technologies, such as chatbots and virtual agents, as companies face new customer service and experience challenges and customers alter the ways they engage with businesses. When agents override the tool’s suggestion, those changes are used to help train the chatbot or virtual agent.

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Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

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Netomi

OCTOBER 25, 2021

While ticket management platforms like Zendesk and Freshdesk streamline the agent experience tremendously and decrease resolution time, AI chatbots like Netomi are now acting as the first line of defense when tickets come in. Netomi’s virtual agents sit alongside human agents. The post Zendesk vs.

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JivoChat

MARCH 9, 2021

According to Business Insider, almost 40% of global internet users prefer interacting with chatbots instead of virtual agents. For example, an IT consulting firm can create social media posts or infographics that include industry statistics on the frequency of data breaches or the lost profits resulting from insufficient data storage.

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JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. Better call quality than its competitors.”

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