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The Chatbot & Virtual Agent Experts Have Spoken: Experience Matters

Creative Virtual

We take great pleasure in introducing this newly created whitepaper from Creative Virtual as it has a lot of straight talk about one of our favourite subjects: user experience in the realm of self-help tools. Demo calls might have the same effect, especially if you need to pass on the gained information to your team.

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Introducing the Conversational AI Industry’s Smartest Solution Yet: The Neutrino Release of V-Person™

Creative Virtual

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

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Innovation Excellence in Conversational AI

Creative Virtual

Businesses collaborating with them benefit from their cutting-edge technology as well as their expert consultation, resulting in customised, integrated, and personalised solutions that deliver real business value.”. Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents.

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How Much Does it Cost to Make a Chatbot that Actually Works?

Creative Virtual

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. This fee will cover all hosting, software deployment, content development, technical consultancy, and transactional fees for the agreed period. appeared first on Creative Virtual.

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Delivering Innovation that Enables Successful Self-Service

Creative Virtual

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. The post Delivering Innovation that Enables Successful Self-Service appeared first on Creative Virtual.

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Conversational AI and the Future of APAC Contact Centres

Creative Virtual

This event is always one of the highlights of the year for me, and I missed being in Hong Kong in person to take part in the great discussions and awards gala fun. It can also be set up to ‘listen’ to calls or ‘watch’ live chat sessions to make suggestions to the agents with the relevant information.

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A Look Back: 2019 in Review

Creative Virtual

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.