AWS Machine Learning

MARCH 31, 2023

The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01

Virtual Agent 77

Virtual Agent Self service Transportation Customer Experience 77

Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. The communication habits of your customers have changed and are changing yet. Or – wow, this is amazing – they are using their mobile phone to call your service centre. What’s the impact on your customer service? It’s not complicated.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Creative Virtual

JANUARY 12, 2021

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. Most companies use chatbots as a way to manage customer support.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

Creative Virtual

JANUARY 17, 2023

Chatbots and conversational AI have been gaining acceptance as essential pieces of successful customer service and employee support strategies. They have an established history of delivering successful virtual agent and chatbot solutions. By Chris Ezekiel, Founder & CEO.

Chatbots 52

Chatbots Self service Virtual Agent CRM 52

Creative Virtual

NOVEMBER 10, 2020

In 2020 there is an increased focus on automated technologies, such as chatbots and virtual agents, as companies face new customer service and experience challenges and customers alter the ways they engage with businesses.

Virtual Agent 52

Virtual Agent Chatbots Best practices Technology 52

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. What are You Doing to Deal with Stress? –

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40