Education Services Group

JUNE 1, 2023

The customer journey map is a wonderful tool that’s a critical component of operationalizing your Customer Success capabilities. Sales takes point with the prospect, giving demos, answering questions, identifying key stakeholders, and generally driving them toward signing a contract.

Journey mapping 52

Journey mapping Engineering Sales Consulting 52

Lumoa

APRIL 28, 2024

You will need to reach out for a consultation first. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Which Platform Fits Your Needs?

Feedback 83

Feedback Consulting Consulting Enterprise 83

ClearAction

JUNE 29, 2023

is squandered by narrow focus in inside-out journey mapping, micro moments in marketing, impure data in VoC, and failure to use customer insights to guide wiser cost containment, growth, and work groups’ performance standards. See a 5-minute demo : ClearAction.com/mastery-demo ClearAction = engage everyone in walking the talk.

Journey mapping 62

Journey mapping Consulting Consulting Finance 62

Clarabridge

MAY 9, 2018

Our first advanced session was led by Clarabridge’s Katie Costanzo, Director, Professional Services and Koren Stucki, VP, Strategic Consulting. Roadmap to Success: Taking Your CX Program to the Next Level. These two took attendees through best practices for establishing a successful CEM program.

Journey mapping 40

Journey mapping Best practices Contact Center Feedback 40

Lumoa

MARCH 12, 2023

The purpose of a CX platform is to create a big-picture, comprehensive view of the customer journey. Another customer reaches out to your sales team to get a demo. Streamlined customer journey mapping. Price: Consultation needed. Price: Consultation needed. Price: Consultation needed.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

SmartKarrot

MARCH 8, 2022

Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. She is the CEO of CSM Practise, an international customer success management consulting company.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

RapportBoost

DECEMBER 10, 2018

Learn more and request a demo at talkdesk.com. From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Thanks again Talkdesk. I would like to start introducing our speakers for today’s webinar.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40