Consulting Customer advocacy Demo Journey mapping 
Education Services Group
JUNE 1, 2023
The customer journey map is a wonderful tool that’s a critical component of operationalizing your Customer Success capabilities. Sales takes point with the prospect, giving demos, answering questions, identifying key stakeholders, and generally driving them toward signing a contract.
SmartKarrot
MARCH 8, 2022
They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer.
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