Fonolo

JANUARY 14, 2020

It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Marsha Collier.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

Government 46

Government Enterprise Banking Consulting 46

Fonolo

MARCH 4, 2020

As the conversation unfolded, it became increasingly clear that the secret to a solid customer service program at a household name like ADP comes down to nurturing a positive culture: top-down, bottom-up, inside-out, from agent to leadership, and then on to the customer. This is their story. The Path to Leadership. About CSPN.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

ClearAction

FEBRUARY 7, 2016

Customer Centricity. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2). Customer Experience Strategy: 4 Overlooked Key Competencies white paper.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Global Response

FEBRUARY 13, 2022

and make sure they know and care about your brand almost as much as you do. We make sure to deliver superior customer care, every time. When choosing a BPO call center company, it’s essential that you ensure their standards for quality and customer service align with your own. As a result? BPO vs KPO call centers.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Vonage

SEPTEMBER 21, 2017

No social customer care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic and intentional, as it will set up the rest of the program to be able to scale in the future.

Customer Care 69

Customer Care Advertising Consulting Consulting 69

Vonage

OCTOBER 2, 2017

No social customer care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic and intentional, as it will set up the rest of the program to be able to scale in the future.

Customer Care 69

Customer Care Advertising Consulting Consulting 69

Callminer

FEBRUARY 23, 2021

Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. So, a major necessity of the changing customer service landscape in 2021 is remote support technology. Keep reading to see what is on the radar for 2021.

Call Center 376

Call Center Technology Banking Contact Center 376