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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding. Don’t make the corporate brand and the personal brand compete. Give credit where credit is due.

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7 Downfalls of First Time Managers and How to Avoid Them

CSM Magazine

A better way may have been a long time coming or a long time being found, the better way usually came about due to a personal growth journey. Many first time leaders are promoted into their first roles, based on competence or technical skills. 7 Downfalls of First Time Managers. Rely on Title.

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How to Increase Agent Productivity: 12 Expert-Approved Tips + Strategies

JustCall

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

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International Contact Centre Operations Tips & Best Practices

Callminer

Take advantage of this phenomenon by constructing your scripts to promote positive responses.” This forces the customer to get angry enough that he or she asks to speak to a person who has authority.” Let your operations team handle real-time management. Minimise language barriers with better hires.

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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

Constructive Feedback is Key Ideal for: Sales managers looking to boost their employee’s morale with real-time, constructive feedback The sales landscape can be challenging. This is sales managers need to constantly devise ways to keep the team motivated. That’s not all.

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Top 10 HR Management Software for HR Managers in 2022

CSM Magazine

Virtualization facilitates the process of adaptation and provides recruiters with information about the behavior, personal qualities, characteristics, and talents of candidates. Assess Team is an easy-to-use tool for getting clear and constructive feedback. Time Tracker.

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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Early on, however, managers should be especially sensitive to how QM and performance feedback is delivered. Feedback mechanisms to ensure communication is a two-way street.