Return Customer

AUGUST 15, 2018

These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. This follows the above principle.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. They are useful when the customer service team is not available.

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

Blueship Call Center

JULY 7, 2023

Some businesses don’t have enough personnel devoted to meeting the demands of their clients after a sale or after a service. Here are some reasons why outsourced answering services are preferable Cost-effectiveness For your business, outsourcing customer support might result in considerable savings.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

CSM Magazine

NOVEMBER 19, 2020

Simple things like inkjet printers and easy access to information help your sales staff to provide the basics without making customers wait. While on-the-spot information is ideal there are times when we need to consult specific people before giving customers the feedback they need. Call Backs. Time is of the Essence.

Complaint resolution 59

Complaint resolution Wait times Consulting Consulting 59

SmartKarrot

FEBRUARY 12, 2021

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and Optimize Customer Lifecycle. Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members.

Real estate 10

Real estate Complaint resolution Transportation Finance 10

Nicereply

AUGUST 28, 2023

Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97