ProProfs Blog
MAY 18, 2021
“How many questions should I include in my survey?”. With limited survey questions, will I be able to collect enough information from my target audience?”. “Or, Or, will a large number of questions tire my customers and make them drop out of my survey?”. You might have faced the above dilemmas while creating a survey.
Connecting the Dots
APRIL 16, 2021
Quality and customer service have become closely allied under the umbrella of Customer Experience and Customer Experience Strategy. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ann Michaels and Associates
MAY 13, 2020
There are many parts of the journey, from the buying experience to the purchase experience, all the way through complaint resolution to overall product satisfaction. Try to avoid sending one feedback survey request at the end of the customer experience. Look beyond your most loyal customers.
Global Speech Networks
MAY 24, 2021
The sooner after the event the survey is received, the higher the response rate. Commencing a new activity such as responding to an email survey days after a customer has called a business can be seen new interaction, with a higher degree of effort for the customer. Complaint Resolution. Employee Engagement.
Connecting the Dots
JULY 27, 2020
A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. What follows is Vicki’s interview of John Goodman about his storied career in customer experience, customer care research, and the 2020 National Customer Rage Study.
Fonolo
JUNE 14, 2018
It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.
Up Your Service
JANUARY 28, 2020
Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Performance and process standards can be useful for compliance and short-term training, but they do not generate the understanding or appetite for long-term improvements in customer experience.
Expert insights. Personalized for you.
78 
Let's personalize your content