Playvox

FEBRUARY 27, 2024

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. But it goes beyond enabling automation.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

Balto

AUGUST 10, 2022

Figure 2: Industry investment in contact center coaching and technology in the next year. Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Our smallest represented industry was BPO, 0.28%.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Make onboarding & ongoing coaching as stellar as possible. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Aspect

JANUARY 10, 2018

Streamline the channel experience: You don’t need to be a Fortune 500 company to occupy prime real estate anymore. Customer Service Chatbots can support both sales and service inquiries, and continue to increase in popularity among tech-savvy consumers today.

Contact Center 48

Contact Center Technology Real estate contact center solutions 48

Aspect

JANUARY 10, 2018

Streamline the channel experience: You don’t need to be a Fortune 500 company to occupy prime real estate anymore. Chatbots can support both sales and service inquiries, and continue to increase in popularity among tech-savvy consumers today. Take advantage of agent coaching and eLearning to prepare your agents.

Contact Center 48

Contact Center Technology Real estate contact center solutions 48

Balto

SEPTEMBER 16, 2022

We asked executives, on a scale of 1 (strongly disagree) to 5 (strongly agree), how much they agreed with the following statement: Anything other than self-service support for customers ends up being a drain on customer resources. Perhaps it’s pay: real estate agents were more satisfied with their pay than the average agent.

Contact Center 52

Contact Center Real estate Business Process Outsourcing Transportation 52

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52