Business Process Outsourcing Coaching Real estate Self service 
Balto
AUGUST 10, 2022
Figure 2: Industry investment in contact center coaching and technology in the next year. Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Our smallest represented industry was BPO, 0.28%.
Balto
SEPTEMBER 16, 2022
We asked executives, on a scale of 1 (strongly disagree) to 5 (strongly agree), how much they agreed with the following statement: Anything other than self-service support for customers ends up being a drain on customer resources. Perhaps it’s pay: real estate agents were more satisfied with their pay than the average agent.
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