Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. In addition, the team has 3 full-time supervisors that coach, develop, and provide feedback to the team on a daily basis.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

CrazyCall

AUGUST 16, 2019

Ready to level up your sales career? Personal Website. Personal Website. Topics covered: Sales skills, leadership, personal development. For: Sales leaders, AEs, AMs, SDRs, CEOs, and entrepreneurs. Andy Paul is all about accelerating your sales performance. Personal Website. Personal Website.

Sales 115

Sales B2B Coaching Personalization 115

aircall

APRIL 21, 2017

KPIs, or Key Performance Indicators, will be the foundation upon which you will be able to appraise the success of your outbound calls strategy. Not all KPIs are created equal and not all of them are relevant to outbound sales. It’s important that coaching be one-on-one, based on data, and helpful rather than punitive.

Best practices 54

Best practices Scripts Outbound sales Coaching 54

Robert Davis

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. Managing to open doors, I launched my personal portal www.delightingcustomers.com with much fervor.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

CSM Magazine

FEBRUARY 20, 2018

AI helps customer service teams further distinguish themselves from competitors in today’s highly-saturated marketplace by leveraging new customer data to deliver more personalized customer interactions. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams.

Customer Service 40

Customer Service Outbound sales Contact Center Coaching 40

Dialer 360

MARCH 8, 2019

Things into consideration personality of communication skills and cultural fit, attitudes and team orientations of the agents. Enhance Training Programs – Coaching Sessions. Contact center managers know some rep with more coaching than others. Tough with outbound sales and well without high-quality sales training.

Contact Center 26

Contact Center Call Center Coaching Outbound sales 26

JustCall

MAY 2, 2022

Deploy empathy and avoid saying things that may hurt the person on the other side of the line. When you’re selling something, whether it’s a product or your own time, you have to make sure that the person on the other end of the phone knows exactly who they’re dealing with.

Sales 52

Sales Scripts Real estate Coaching 52

CrazyCall

NOVEMBER 22, 2018

This week’s featured interview is Dan Martell – a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years (40+ successful investments so far!). Dan, you are a world famous business coach for SaaS founders. I’m always the first person to put my hand up.

Sales 61

Sales SaaS Coaching Outbound sales 61

TLC Associates

OCTOBER 30, 2019

Customer support agents, outbound sales agents, and others are receiving offers elsewhere – especially with low unemployment. Here are the technologies that your organization needs to operate as well as the expected contact center price ranges: Contact Center Software – This price is upwards of $100 per person and is essential.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

aircall

OCTOBER 25, 2018

Selling methods would have to become more personalized, value-driven, and focused on listening to the buyer’s needs (rather than trying to convince them what their needs are). In order to meet the needs of those sophisticated prospects, sales teams need to be trained, coached, and armed with compelling enablement content for each deal stage.

Sales 75

Sales B2B Outbound sales SaaS 75

JustCall

APRIL 5, 2022

a sales call might go to an agent in sales, while a support call might go to someone in customer service), or it can be based on the identity of the caller (e.g., Smart routing allows businesses to provide personalized experiences for each customer, improving targeting and efficiency, as well as reducing wait times.

voip 52

voip CRM Interactive Voice Response Sales 52