CSM Magazine

FEBRUARY 20, 2018

Managers also can receive at-a-glance coaching objectives based on agent performance, allowing employees to gain feedback and training directly. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams. Learn more at www.sharpencx.com.

Customer Service 40

Customer Service Outbound sales Contact Center Coaching 40

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

JustCall

MAY 2, 2022

The software captures relevant information regarding ways to improve sales rep performance, including coaching opportunities and common mistakes. Using natural language processing (NLP) and other AI technologies, these tools can automatically transcribe conversations between sales reps and prospects.

Sales 52

Sales Scripts Real estate Coaching 52

aircall

OCTOBER 25, 2018

In order to meet the needs of those sophisticated prospects, sales teams need to be trained, coached, and armed with compelling enablement content for each deal stage. They are: The importance of quality content and the need for Marketing-Sales alignment. However, it does improve sales efficiency and execution.

Sales 75

Sales B2B Outbound sales SaaS 75

CrazyCall

NOVEMBER 22, 2018

This week’s featured interview is Dan Martell – a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years (40+ successful investments so far!). Dan, you are a world famous business coach for SaaS founders. You’re coaching SaaS founders to help scale and grow faster.

Sales 61

Sales SaaS Coaching Outbound sales 61

TLC Associates

OCTOBER 30, 2019

Customer support agents, outbound sales agents, and others are receiving offers elsewhere – especially with low unemployment. A training program brings new agents up-to-speed on your brand, goals, and processes while ongoing coaching encourages adaptability and rapidly improves your KPIs. Contact Center Training Costs.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

JustCall

APRIL 26, 2022

Coaching Insights. They also receive expert guidance from their sales managers, who analyze recorded calls and identify where reps are doing well and where they can improve. Moments should be tagged by category so you can easily find them later when coaching reps or analyzing trends across your entire sales team.).

Coaching 52

Coaching Benchmark Sales Analytics 52

aircall

APRIL 21, 2017

KPIs, or Key Performance Indicators, will be the foundation upon which you will be able to appraise the success of your outbound calls strategy. Not all KPIs are created equal and not all of them are relevant to outbound sales. It’s important that coaching be one-on-one, based on data, and helpful rather than punitive.

Best practices 81

Best practices Scripts Outbound sales Coaching 81

JustCall

APRIL 3, 2023

Its advanced features, like pipeline management, call tracking, transcription, and live agent coaching, help close deals faster. AI tools, such as live coaching and sentiment analysis, power Dialpad, enabling users to turn conversations into conversions. out of 5. out of 5.

voip 52

voip Interactive Voice Response CRM Coaching 52

JustCall

MARCH 9, 2023

Coaching Insights High-performing salespeople don’t just spend hours reading and implementing the latest tips on how to sell more effectively. They also receive expert guidance from their sales managers, who analyze recorded calls and identify where reps are doing well and where they can improve.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

FEBRUARY 2, 2024

What is the JustCall Sales Dialer? JustCall Sales Dialer is your outbound sales weapon of choice, designed to crush manual dialing and fuel your sales engine. Optimize efficiency, personalize outreach, and watch your sales engine roar. Buried in recordings, coaching remains a guessing game.

Sales 52

Sales APIs Engineering CRM 52

aircall

APRIL 21, 2017

KPIs, or Key Performance Indicators, will be the foundation upon which you will be able to appraise the success of your outbound calls strategy. Not all KPIs are created equal and not all of them are relevant to outbound sales. It’s important that coaching be one-on-one, based on data, and helpful rather than punitive.

Best practices 54

Best practices Scripts Outbound sales Coaching 54

Dialer 360

MARCH 8, 2019

Enhance Training Programs – Coaching Sessions. Contact center managers know some rep with more coaching than others. The coaching and training period will improve staff collaboration – contributes to the rep emotions. Tough with outbound sales and well without high-quality sales training.

Contact Center 26

Contact Center Call Center Coaching Outbound sales 26

CrazyCall

AUGUST 16, 2019

That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Luckily, it’s not the case when it comes to The Sales Influence podcast.

Sales 115

Sales B2B Coaching Personalization 115

JustCall

APRIL 5, 2022

Quickly assess each agent’s performance to coach them in real-time and identify areas for improvement. Sales Dialers: A Must-Have VoIP Feature. The sales dialer acts as a co-pilot for sales teams. A built-in feature for outbound sales campaigns, a sales dialer increases sales productivity by as much as 200%.

voip 52

voip CRM Interactive Voice Response Sales 52