Etech GS
JANUARY 7, 2020
They know that they must continuously evolve be exploring ways to improve themselves in order that he can help educate others. Coach John Wooden of UCLA won 11 national championships in 12 years, yet he never stopped searching for ways to learn more, improve himself, and improve his teams. Coach Wooden took this message to heart.
Playvox
MAY 11, 2023
To make remote work a success, your team needs autonomy, regular check-ins, coaching, and a sense of purpose. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work Why Is Autonomy At Work An Effective Foundation?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Balto
JULY 12, 2022
But what about our managers? These are the folks that keep our operations running smoothly: training and coaching our agents, and working to improve overall customer satisfaction. How, if at all, are we tracking manager productivity? What Is Manager Productivity and How Would You Track It? Here’s the challenge.
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. Hard skills are often gained through education or specific training. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. Time Management.
Nicereply
JUNE 21, 2021
As a leader, coaching people to speak up and then acting on what they say will give them confidence in their skills to help your customers thrive. Some of these are very hard abilities to determine at the interview stages, but if you dedicate time to coaching on advocacy, your customer experience will improve.
JustCall
APRIL 4, 2023
’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material.
Liveops
JUNE 18, 2020
Meanwhile, countless professionals—from physicians to bank tellers, coaches to art dealers—have been forced to learn new ways of working and adopt new mindsets. If you’ve worked as a human resources professional, for example, you may be able to tap into workforce training experience to smoothly transition into an educational role.
Expert insights. Personalized for you.
94 
Let's personalize your content