Coaching Customer Support Gamification Video 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
Fonolo
JANUARY 31, 2023
Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Regular training sessions can also help sharpen both soft and hard skills, which makes for better overall customer support.
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Fonolo
NOVEMBER 23, 2021
According to our most recent trends report , customer service expectations are at an all-time high — that means customer support must catch up through effective call center training. That means making training more interactive and potentially using gamification tactics in your program. More video, less text. .
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Historic Call Center & Customer Experience Trends.
TechSee
SEPTEMBER 29, 2020
A recent study on this topic found that customer satisfaction (CSAT) ratings are 35-45% lower for customers who must make a second call about the same issue. Investment in artificial intelligence (AI) has been a key focus of customer service departments across almost every industry over the past decade.
Playvox
APRIL 25, 2023
Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.
CSM Magazine
MARCH 13, 2022
Unsurprisingly, customer-centricity correlates with good experience and communications strategies, yet in the global survey, only 60% say they have a cohesive customer interaction strategy. Most companies employ the standard customer support tools and platforms, such as email, phone, and social media. About the Author.
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