Coaching Customer centricity Feedback Gamification 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
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Noble Systems
DECEMBER 4, 2019
Many customers are even happy to provide information about what the competition is doing via phone calls into the contact center, emails, chats, surveys and social media. To capture everything that customers say about your company, regardless who they are talking to or what channel they are communicating on, requires a systematic approach.
Noble Systems
DECEMBER 4, 2019
Many customers are even happy to provide information about what the competition is doing via phone calls into the contact center, emails, chats, surveys, and social media. It also requires an all-employee effort and a customer-centric culture from the top down. Training employees when and how to ask for feedback is vital.
NobelBiz
APRIL 18, 2023
It is effectively the percentage of customers whose needs and expectations are met on a scale of, say, one to five, with four and five being positive scores. CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. Click here to tune in.
Playvox
APRIL 25, 2023
Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Here are some ideas: Incorporate gamification into your agent training and professional development program. Seek feedback and “read the room” throughout the training. Document the feedback.
Noble Systems
FEBRUARY 14, 2019
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric.
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