Serenova

APRIL 13, 2020

Now that your contact center agents are safely working from home, it’s time to focus on the business of managing and coaching to ensure productivity. Contact centers can tap into the same motivation. It’s the reason adults play sports and video games in increasing numbers.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Playvox

APRIL 27, 2023

Be clear about how to succeed. Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Serenova

JULY 7, 2020

Scoreboards give agents—and supervisors—visibility into how they are tracking to daily goals. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

NobelBiz

FEBRUARY 22, 2023

Here are some suggestions: Set up a collaborative feature within your contact center solution and teach your agents how to use it. This will allow you to track client satisfaction with your Contact Center and thus indirectly the quality of the work of your agents. So, what should be done?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Here are some suggestions: Set up a collaborative feature within your contact center solution and teach your agents how to use it. This will allow you to track client satisfaction with your Contact Center and thus indirectly the quality of the work of your agents. So, what should be done?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

Playvox

MAY 2, 2023

A cloud contact center is one that’s hosted somewhere other than a contact center’s physical premises and handles all customer interactions through a single platform. The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience.

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Playvox

SEPTEMBER 20, 2023

Losing even a small percentage of your customers will add up, so learning how to prevent them from turning to competitors is vital. QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification.

Quality management 52

Quality management Coaching Contact Center Calibration 52

3CLogic

JANUARY 5, 2022

While tactics like gamification or offering incentives can help encourage retention to a certain extent, there are more effective methods to keeping your talented agents on board: Providing effective and thorough training. Providing individualized coaching. Advanced Speech Analytics Will Enable Targeted Coaching.

Contact Center 52

Contact Center Interactive Voice Response Technology Agent Empowerment 52

DMG Consulting

MAY 8, 2023

Workforce management, interaction analytics, analytics-enabled quality management, surveying, coaching, customer journey analytics, and more are either built on AI technology or depend on it to provide increasingly useful and actionable findings and intelligence for users. Like what you’re reading?

Management 62

Management Enterprise Analytics Contact Center 62

Serenova

JULY 7, 2020

Scoreboards give agents—and supervisors—visibility into how they are tracking to daily goals. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

Playvox

MARCH 12, 2023

Related Article: Team Leaders: How to Personalize your Agent Training 3. Use AI Technologies Many are starting to notice the critical role that artificial intelligence (AI) is beginning to have not only in the contact center industry but in many aspects of life.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52