Nicereply

APRIL 6, 2021

To learn more about how to become Head of Support and what can help to get there, we asked three heads of support with over 50 years of combined experience for tips on how to be promoted to that position. Craig Stoss: Before becoming a leader, I had been in various customer-facing roles for 15 or so years.

Technical Support 95

Technical Support SaaS Coaching Consulting 95

Kayako

DECEMBER 17, 2015

What do your customers expect?” ” To get the rundown on some of best ways to manage your support over the holidays, we reached out to find out some top tips with some of the best prepared support employees to tackle this holiday season. Sukhpreet Anand, ( @sanand_24 ), Technical Support Consultant, Kayako.

Management 48

Management Technical Support Customer Support Coaching 48

Toister Performance Solutions

OCTOBER 26, 2017

Author, speaker, consultant, Brad Cleveland Company, LLC. Director of Customer Experience, UL EHS Sustainability. Blog: Customer Centric Support. Customer Care Manager and Vendor Oversight, UCare. Vice President, Customer Care, Gopher Sport. Here's what they shared. Brad Cleveland. Jeremy Hyde.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.

voip 52

voip Enterprise Interactive Voice Response CRM 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Sure, there are many tips for your contact center staff management plans to give agents more flexibility.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Historic Call Center & Customer Experience Trends. The Surge of Mobile Customer Care.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. With 20 years of experience as a customer success, sales, and marketing executive, she has primarily worked with growth-stage tech companies, and has led several award-winning customer success teams.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 16, 2018

That’s why in 2018, companies will look to create a frictionless customer experience by better empowering agents to do their jobs. According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. And that has held true over the years. billion messaging users worldwide – about 1.5

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40