NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Lots of companies are exploring how to use Artificial Intelligence (AI), Microsoft Teams, Unified Communications (UC), and Video to meet the ever-increasing expectations of their customers, and by extension, how better to engage with their partners, suppliers, and even their own internal people. New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

SharpenCX

JUNE 9, 2021

How your employees feel about your company’s core qualities — like collaboration, work environment, mission and value alignment — are 20% higher at companies with strong cultures. And all of these qualities are directly connected to employee engagement. . It’s easy as the manager to get stuck on the details. All the things.

Management 67

Management Contact Center Employee engagement Engineering 67

Aspect

JULY 15, 2020

On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Grid quick view s that allow audio/video playback, transcript view or metadata review without leaving the search grid .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. You can also collaborate with remote team members, owing to its video conferencing capability with additional tools like screen sharing. user/month $30.99/user/month user/month $37.99/user/month

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

DECEMBER 12, 2022

With voice, messaging, video, and AI solutions, the software is scalable to your individual needs. This auto-dialer software is cloud-based, and you can merge it with your existing systems without additional infrastructure. Exotel’s cloud telephony solutions give you a good option when you need auto dialer software in your company.

Interactive Voice Response 52

Interactive Voice Response call center software Multichannel CRM 52

Hodusoft

NOVEMBER 29, 2022

The Five9 Intelligent Cloud Contact Center is a subscription model contact center software that’s loaded with a wide range of features, making it one of the best customer experience management platforms. It provides simple interfaces for non-technical users. The platform is also a bit complex compared to other platforms.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

NobelBiz

MARCH 23, 2022

In general, call quality and latency issues are simply a function of the internet connection for cloud-powered contact centers. A strong connection should dispel these concerns entirely, as contemporary cloud solutions outperform any premise-built infrastructure. Do you require audio or video conferencing?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Enghouse Interactive

JULY 27, 2020

You’ll see how Microsoft Teams has been effectively added to the Enghouse Cloud Contact Center Customer Experience (CX) Portfolio, to ensure that callers are efficiently responded to, and their needs quickly addressed.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52