NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences.

Contact Center 54

Contact Center Gamification Management Call Center 54

Vonage

FEBRUARY 7, 2017

How else can you explain these common customer service mistakes, which are so ubiquitous that many businesses don’t even know they’re doing anything wrong? In this post, we’re shining a spotlight on this under-explored area by listing six important customer service mistakes to avoid and how to fix them. Being reactive, not proactive.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

Liveops

MARCH 15, 2021

In time, you’ll learn how to shorten the time needed to bring employees up to speed. . . Liveops leverages a social network platform that includes gamification, events and networking among agents. . Empower employees to formulate what they want, and how to seek it out.” – Tricia Yankovich .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Serenova

JULY 7, 2020

Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Plus, with insights into regular metrics, your agents will better understand how to improve their outcomes so they can deliver outstanding customer experiences.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

NobelBiz

OCTOBER 18, 2021

Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. In this article, we’ll examine the concept of Call Center Shrinkage, and how to quantify and control it. What is Call Center Shrinkage?

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Serenova

JULY 7, 2020

Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Plus, with insights into regular metrics, your agents will better understand how to improve their outcomes so they can deliver outstanding customer experiences.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Train agents to use contact center technologies. During training sessions, it can be helpful for agents to work in pairs and assess each other’s performance.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

NobelBiz

MARCH 23, 2022

And that without a good review of your contact center technology, your company will not be able to grow. But how much does your technology add to your company’s revenue? How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution? The process!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

FEBRUARY 22, 2023

Here are some suggestions: Set up a collaborative feature within your contact center solution and teach your agents how to use it. This will allow you to track client satisfaction with your Contact Center and thus indirectly the quality of the work of your agents. How to improve performance in a remote work environment?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Here are some suggestions: Set up a collaborative feature within your contact center solution and teach your agents how to use it. This will allow you to track client satisfaction with your Contact Center and thus indirectly the quality of the work of your agents. How to improve performance in a remote work environment?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

JustCall

MARCH 23, 2023

CloudTalk provides reasonably priced services, and the software is intuitive and needs little to no training to learn how to create workflows. Five9 Five9 is a cloud contact center with automation and AI features to help support and service teams engage with customers better. When to Use CloudTalk?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52