Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Gamification is another way to keep agents motivated and engaged.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

NobelBiz

APRIL 18, 2023

Leveraging Call Center Cloud-Based Solutions Cloud contact center solutions provide flexibility and scalability, allowing managers to adapt quickly to changing business needs. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Liveops

MARCH 11, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely. 3. Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. NobelBiz Omni+, our Cloud Contact Center Solution , can combine all communication channels (phone, social media, webchat, and SMS) into a unique platform.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Noble Systems

JANUARY 2, 2019

In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask with a rare “behind-the-scenes” look at the factors affecting change across the contact center industry and how Noble Systems has evolved its portfolio to stay aligned with customer needs.

Contact Center 75

Contact Center Gamification Best practices Marketing 75

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. The way forward.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

NobelBiz

FEBRUARY 22, 2023

Instead, you can simply manage it with a Cloud Contact Center Solution. Skill Based Routing Workforce Management features are now standard in most Cloud Contact Center Solutions. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Then it automatically disperses coins, gems, badges, and awards.

Contact Center 55

Contact Center Gamification Management Technology 55

City Communications

FEBRUARY 22, 2019

There are several options to address this, including raising pay, limiting total numbers of calls handled, and instituting gamification options to take advantage of natural competitive urges. Your contact center can be a powerhouse for your business, so get in touch with us to make it all it can be. Which is best will vary by office.

Quality management 61

Quality management Contact Center Management Gamification 61

USAN

JUNE 14, 2022

Experiment with gamification. Gamification technologies are an innovative, rewarding way to optimize your workforce. Later, the agent could receive a reminder to watch a video on de-escalating intense conversations during five minutes of downtime.

Contact Center 52

Contact Center Gamification Construction Technology 52

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Then it automatically disperses coins, gems, badges, and awards.

Contact Center 54

Contact Center Gamification Management Technology 54

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Liveops

MARCH 15, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

NobelBiz

OCTOBER 18, 2021

Instead, you can simply manage it with a Cloud Contact Center Solution. Skill Based Routing Workforce Management features are now standard in most Cloud Contact Center Solutions. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

USAN

MAY 19, 2022

In some cases, only agents with certain track records, scores, or gamification-related badges can bid for coveted higher-priced time slots. Shift bidding lets agents bid not just on the times they want to work but for different hourly pay amounts. Consequently, shift bidding can also be a way to further reward agents who are performing well.

Technology 52

Technology Gamification Contact Center First call resolution 52

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. During training sessions, it can be helpful for agents to work in pairs and assess each other’s performance. In addition, top-performing agents may share their best practices with peers.

Call Center 48

Call Center Average Handle Time Brand ambassadors Gamification 48

Serenova

JUNE 6, 2019

Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security.

Contact Center 40

Contact Center Interactive Voice Response Technology Gamification 40

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Break and refreshment areas (and what is provided within them). Relaxation or gaming areas. Advancement opportunities and more.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Break and refreshment areas (and what is provided within them). Relaxation or gaming areas. Advancement opportunities and more.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Break and refreshment areas (and what is provided within them). Relaxation or gaming areas. Advancement opportunities and more.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. With numbers like that, it’s unsurprising that customer service suffers. Getting the tone wrong.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

Fonolo

APRIL 27, 2020

Many teams thrive off healthy competition, there are plenty of ways to bring some gamification back into the virtual workplace. If the thought of your employees playing games during work horrifies you, I’ve got (bad) news for you… One way of engaging remote teams is by playing games together.

Call Center 112

Call Center Morale Contact Center Gamification 112

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Supervisors should work with agents to revise call scripts regularly, as this keeps the content fresh and relevant and ensures a good conversational flow that will keep prospects interested. Encourage healthy competition.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

AUGUST 14, 2017

Using creative ways to train agents, such as gamification or fun offsite activities, helps them foster a team spirit and understand brand goals. Through such practices, brands become better organized and are able to deliver exceptional service. Greater employee motivation. When agents feel confident in their roles, their motivation increases.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Supervisors should work with agents to revise call scripts regularly, as this keeps the content fresh and relevant and ensures a good conversational flow that will keep prospects interested. Encourage healthy competition.

Sales 48

Sales Scripts Contact center software Gamification 48

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Additional Resources: Whitepaper: Rise of the Cloud Contact Center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

NobelBiz

FEBRUARY 22, 2023

Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

CSM Magazine

JULY 21, 2020

Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Cloud contact Surveys Chatbots 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52