Cloud contact contact center solutions Gamification How To 
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
NobelBiz
APRIL 18, 2022
How to manage a call center efficiently? Interacting with a contact center is always a test for its clients. Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work.
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NobelBiz
FEBRUARY 22, 2023
Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. The name of this metric and Key Performance Indicator is the Call Center Shrinkage. What is Call Center Shrinkage?
Serenova
JULY 7, 2020
Scoreboards give agents—and supervisors—visibility into how they are tracking to daily goals. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning.
NobelBiz
OCTOBER 18, 2021
Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. The name of this metric and Key Performance Indicator is the Call Center Shrinkage. What is Call Center Shrinkage?
Serenova
JULY 7, 2020
Scoreboards give agents—and supervisors—visibility into how they are tracking to daily goals. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning.
Playvox
MAY 2, 2023
While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?
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