EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company. Customer experience.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

Connect

FEBRUARY 24, 2020

Businesses that fail to engage with contact centre transformation risk irritating their customers and provoking the ire of leaders that question excess costs. However, digital transformation is a challenging exercise and, understandably, the motivation to shift technology gears can be elusive.

Technology 52

Technology Cloud contact Sales Customer Experience 52

USAN

FEBRUARY 23, 2022

But when it comes to making strategic decisions through the lens of customer experience, a CX assessment is a useful exercise. To get started and learn more about USAN’s cloud contact center solutions, reach out to USAN today. Download our whitepaper on CX Assessments and Cloud Migrations. What Is a CX Assessment?

Cloud contact 52

Cloud contact Finance contact center solutions Contact Center 52

Fonolo

APRIL 27, 2020

Team building exercises and social opportunities are an integral part of forming a great company culture. Team building exercises and social opportunities are an integral part of forming a great company culture. Exercise with your remote team. One thing we all need to do a little more during quarantine is exercise.

Call Center 112

Call Center Morale Contact Center Gamification 112

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

SharpenCX

JULY 23, 2020

Contact centers are no longer confined to those windowless rooms with cubicles. With the rise in virtual and cloud contact centers, we’re seeing more companies managing agents who work in separate buildings, cities, states, or even countries. They’re no longer bound by the same geographic restrictions.

Contact Center 101

Contact Center Call Center Education At home agents 101

The Northridge Group

MAY 2, 2023

Therefore, when thinking about testing and implementing GPT-4 within a contact center, users, such as data security and infrastructure teams, must exercise caution by properly configuring their datasets and mitigating the risks to any networks they use with strong authentication practices. from OpenAI.

Contact Center 67

Contact Center B2C Chatbots B2B 67