EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

USAN

FEBRUARY 23, 2022

But when it comes to making strategic decisions through the lens of customer experience, a CX assessment is a useful exercise. To get started and learn more about USAN’s cloud contact center solutions, reach out to USAN today. Download our whitepaper on CX Assessments and Cloud Migrations.

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Cloud contact Finance contact center solutions Contact Center 52

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

APRIL 20, 2020

While a mock case is a successful exercise, agents can also become familiar with real-life scenarios. We have our sights set on empowering contact centers to have meaningful interactions with Omni+. It is wiser to only use recordings made by the previous staff. This will avoid embarrassing agents in front of their peers.

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Contact Center voip CRM Journey mapping 52

NobelBiz

JANUARY 17, 2022

However, caution must always be exercised; the concept of time must never take precedence over the quality of the solution offered. Choosing a concentrated set of interfaces results in significant time savings, and that’s where CCaaS Solutions comes in! To put it another way?

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Average Handle Time Contact Center Interactive Voice Response Management 52