ClearAction

JANUARY 8, 2024

More expense to retain customers: loyalty incentives, customer success, etc. Lower productivity as value-rescuing dominates precious time, resources, morale, and tenure. Myopic management, quiet quitting, and sloppy handoffs cause missed opportunities. Anything you do that bothers employees or partners costs you!

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

CX Global Media

JULY 10, 2019

Vicki has over 20 years of experience in the call center and workforce management industry. EXPERT SESSION – HI+AI – The Right Formula for Performance Management. Jim Iyoob Chief Customer Officer??, About Roger Lee : Roger Lee is responsible for all facets of the customer experience for Gridspace.

Contact Center 120

Contact Center Morale Coaching Analytics 120

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Amanda Forshew Follow @Amanda_CXfromCA.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

ChurnZero

FEBRUARY 17, 2022

CSMs have had to improvise and manage without purpose-built tools for well over a decade. The same principle applies for mastering your new Customer Success software at your own company. When your manager introduces your new Customer Success software, you might internally object: “But can’t I already do that in our CRM?”

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Netomi

JANUARY 5, 2022

A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

FEBRUARY 17, 2022

CSMs have had to improvise and manage without purpose-built tools for well over a decade. The same principle applies for mastering your new Customer Success software at your own company. The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool.

CRM 52

CRM Chief Customer Officer SaaS Morale 52