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Guest Post: Top 5 Ways to Support Your Customers in 2021

ShepHyken

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Video Chat. Self-Help Channels.

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The Importance of Investing in Customer Success

CSM Practice

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. Watch the full video below: Read the full transcript to learn more. Interview Date: July 18, 2020.

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Q&A: Selling for People Who Don’t Love Sales

ChurnZero

To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”. We are huge fans of using video to do this. Use video to do that. You do your video, and it emails it to them.

Sales 98
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How to Achieve Success with Existing Customers

CSM Practice

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Today we are talking about your business and how to achieve success with your existing customers. What are they doing?

Surveys 98
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

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How to set baseline SaaS onboarding metrics

ChurnZero

But some of the most common metrics you want to track include CSM engagement (meetings, emails), support tickets (volume, frequency, topics), and resources (engagement with help guides, courses, videos, etc.). The customer’s perception of success is everything. Use post-onboarding surveys (NPS, CES, CSAT) to confirm.

Metrics 98
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How to set baseline SaaS onboarding metrics

ChurnZero

But some of the most common metrics you want to track include CSM engagement (meetings, emails), support tickets (volume, frequency, topics), and resources (engagement with help guides, courses, videos, etc.). The customer’s perception of success is everything. Use post-onboarding surveys (NPS, CES, CSAT) to confirm.

Metrics 52