Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ChurnZero

DECEMBER 27, 2019

Building on our momentum, the team knew it was the perfect time to step up our CS event and networking game in a big way; so, we created BIG RYG — ChurnZero’s inaugural industry and user conference built for current and future CS leaders ( save your spot ). Moxie Award Finalist in the Software Category . 2019 is almost a wrap.

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Amity

JUNE 28, 2017

Decision : EXPAND AND LEVERAGE: They are mature and they like you – focus on expanding the business with them while at the same time leverage them for Customer Advocacy. Your playbooks : a) Identify new use cases, teams or geographies, b) Develop case studies c) Invite to your conference d) Build an Advocacy campaign with, etc.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Amity

AUGUST 19, 2014

Earlier this year in an open letter response from a SaaS in need of saving , Amity’s Chief Customer Officer Louise Philp provided some valuable insights on how to build a team of customer success heroes. Accruing experience at SaaS companies will confer a significant advantage over other job seekers.

SaaS 48

SaaS Chief Customer Officer CRM Consulting 48

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Totango

JULY 23, 2021

Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used.

Chief Customer Officer 126

Chief Customer Officer Coaching Accountability Surveys 126

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success best practices and methodologies. go, um, I think the.

Management 52

Management Upselling Accountability Metrics 52