Chief Customer Officer Coaching Customer Experience Engineering 
TechSee
MARCH 7, 2023
Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. She is known globally for transforming businesses.
JustCall
MARCH 8, 2023
And customer experience has emerged as one of those areas where they have had a significant impact over the past few years. Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Follow Annette on LinkedIn 2.
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Nicereply
MARCH 23, 2021
Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.
Callminer
FEBRUARY 4, 2021
If human connection and empathy is central to the customer experience, the ultimate objective is answering the call. It’s important for both contact centers and customers to build a long-term relationship rather than a short, transaction-based one…”. To address the growing vulnerability in call center customer bases…”.
Mindtouch
APRIL 17, 2017
Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn. Andy Mowat , Box, Sr.
CustomerSuccessBox
DECEMBER 6, 2021
He is often seen actively involved in Customer Success leader communities, mostly sharing his knowledge and ideas on customer strategy execution. Rick started his career as a system engineer before moving into business ownership. He is also a consultant, coach, and trainer for technology professionals across 30 countries.
CX Journey
MARCH 17, 2015
In November 2014, I participated in the Hooked On Customers Summit , a webinar series hosted by Bob Thompson of CustomerThink. I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Amen to that! And then act on what you hear.
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