Chatbots Customer Service Definition Virtual Agent 
SmartAction
FEBRUARY 27, 2023
When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Can be a frustrating customer experience. Available 24/7. Higher containment.
Solvvy
OCTOBER 12, 2022
Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. If the company had a great AI chatbot, the interaction might have been so natural that it took a while to realize that you weren’t actually talking to a human. What is a Chatbot Platform?
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SmartAction
JUNE 30, 2023
When it comes to customer service, most people believe that good customer service means receiving timely assistance to resolve any issues that may arise with a product or service. This is the difference between good customer service and a great customer experience.
Quiq
MARCH 6, 2023
Does your chatbot sound like a robot? Okay, chatbots are robots (hence the name), but they don’t have to sound like something out of a 70s sci-fi flick. Chatbots have come a long way and are getting better at understanding and mimicking human interactions. Here are some ways to make your chatbot sound more human.
CSM Magazine
MARCH 18, 2021
Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).
Lumoa
NOVEMBER 30, 2022
Conversational AI is a browser-based messaging service that connects customers with the platforms they use. Typically, you would see this in the form of a ‘Live Chat’ pop-up that provides automated responses to customer queries. With conversational AI put into play, providing a great customer experience in retail becomes easier.
TechSee
APRIL 21, 2021
A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making. AI-Driven Agent Decision Support. AI is reshaping the enterprise approach to self-service. The future of customer service is human-machine collaboration.
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