USAN

DECEMBER 7, 2021

Consumers now expect to engage with a business using a variety of channels, so it’s imperative that businesses have cohesive omnichannel strategies designed to keep customers engaged and satisfied at every touchpoint throughout their journey. . Chief among these tools are artificial intelligence (AI) and chatbots. .

Chatbots 59

Chatbots Customer Experience Complaint resolution Contact Center 59

Nicereply

JANUARY 17, 2024

Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

JivoChat

JUNE 9, 2021

Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. What is Chatbot Marketing? AI chatbots are a little more complex.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.

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Technology Customer Experience Complaint resolution Gamification 330

Balto

JUNE 20, 2023

Exploring the Benefits of Conversational AI in Contact Centers Some of the benefits of conversational AI in contact centers include: Enhancing Customer Engagement and Satisfaction in Contact Center Operations Today, customers’ service level expectations are much higher than anytime before. How Does Conversational AI Work?

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Nicereply

AUGUST 28, 2023

While it’s critical to focus on this aspect of your business, it doesn’t have to take up a large chunk of time or be some complex resolution. It’s about embracing a shift in perspective and implementing effective, practical strategies. Reflect on their words, ask clarifying questions, and confirm your understanding.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. For a more comprehensive guide, check out Tips on Social Media Strategy for Your Customer Service.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52