CCNG Contact Center Customer Care Personalization 
CCNG
DECEMBER 27, 2023
Add to this our daily personal, family and job stresses, and it's clear why many feel overwhelmed and ultimately disengage or worse. Greg Salvato is a valued CCNG member sharing his insights and experience on a variety of topics including leadership in the customer care field. It's a complex landscape.
CCNG
SEPTEMBER 6, 2023
We all know that many jobs are filled by networking, especially true in contact center, customer care and customer experience leadership positions. I would prioritize having conversations with the hiring person first or someone close to the hiring person.
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CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task.
CCNG
JULY 12, 2020
CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. We will continue to update this contact-center-centric resource as new information becomes available.
Speaker: Dave Hoekstra, Calabrio
The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. How can I make conversations personal over video? How can I make coaching as effective when not in person?
CCNG
NOVEMBER 22, 2023
Host a communication game where everyone tells a story and the last person tells the story out loud to the group. This surge of enthusiasm cascades into the realm of the overall customer experience, and provides a treasure trove of benefits for both customers and the company's long-term stability.
CCNG
JULY 11, 2020
In less than 90 days the world changed and customer care changed with it. Organizations, customers and staff are unsettled. However, for many contact centers it’s now time to focus on the new path forward. Tapping into these shared experiences and professional relationships is how good contact centers get better!
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