CSM Magazine

MARCH 27, 2020

It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. What is Customer Support?

Customer Support 52

Customer Support Self service Feedback Upselling 52

Inbenta

JULY 29, 2021

These situations call for superior airline customer service. Quality of attention needs to be higher than ever, but at the same time scalable enough to make it manageable with the uptick in customer support requests. . Achieving top-notch airline support with chatbots. Upgrades or upselling management.

Airlines 88

Airlines Chatbots Upselling Self service 88

Global Response

FEBRUARY 26, 2024

Technology enables businesses to offer omnichannel support , including email, chat, social media, mobile apps, and traditional phone support. Automated systems like chatbots and self-service portals allow businesses to provide 24/7 customer support.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Inbenta

DECEMBER 14, 2021

They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Ask: Provide account access and support. Case studies.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

JustCall

APRIL 5, 2023

These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers. Traditional customer support models will not cut it. However, less than one-third of companies offer self-service options such as a knowledge base. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

Amity

APRIL 3, 2017

Generally speaking, CSAT is sent out after each contact made (or case solved) with your Customer Support Team. Customer Success Managers should get into the habit of checking the CSAT of the most recent interaction(s) their accounts may have had with support. How to provide improved self-service options.

Upselling 70

Upselling Metrics Feedback Accountability 70

Callminer

FEBRUARY 23, 2021

More Flexible Service Solutions. Consumers are looking for solutions to their problems across a range of channels, including digital and self-service, in ever-increasing numbers, thanks to pandemic pressures and storefronts closing. ” – Keti Limani, Customer Service trends 2021 , Surveypal; Twitter: @Surveypal.

Call Center 376

Call Center Technology Banking Contact Center 376