OctopusTech

MARCH 7, 2019

Let’s see what these education call centers really have to offer to your institution. a) Call centers offer lead management that handles both the admissions and the queries besides tracking the source of all the inquiries. b) Your callers get instant SMS and email notifications for all the courses offered at your institution.

Call Center 59

Call Center Education Caller satisfaction Interactive Voice Response 59

JustCall

AUGUST 23, 2022

It improves caller satisfaction with the help of auto attendants. It facilitates remote work for the employees without missing out on a call, and they can maintain their business and personal phones separately; It is an affordable choice for small businesses and does not entertain installation costs or expensive add-ons.

Caller satisfaction 52

Caller satisfaction CRM Interactive Voice Response Analytics 52

Callminer

OCTOBER 11, 2018

Operational efficiency, particularly focusing on caller forecasting. Call centers who do not utilize data to understand popular calling times to their center become overworked. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience.

Call Center 561

Call Center Metrics Contact Center Customer Service 561