Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. It needs to link customer feedback to sales and operational data, and make results accessible company-wide.
InGenius
AUGUST 9, 2019
Why Sales and Customer Service Go Better Together. Many businesses often make the mistake of assuming that sales and customer service are mutually exclusive departments that should operate separately from one another - but nothing could be further from the truth. But how can contact center leaders accomplish this?
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aircall
MAY 21, 2021
One survey says that 89% of companies will be primarily competing on the customer experience, and that’s up from 58% a few years prior. Sales and support reps will be more accessible to your customers. Sales and profit margins will increase. That’s not just the task of your leaders or your sales and support teams.
Babelforce
APRIL 23, 2020
The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. No, the other massive piece of manual work is in putting together call lists.
Babelforce
APRIL 23, 2020
The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. No, the other massive piece of manual work is in putting together call lists.
Babelforce
APRIL 23, 2020
The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. At the same time, Mrs B’s details are entered into the call log, saving on after-call work. No, the other massive piece of manual work is in putting together call lists.
Vonage
APRIL 17, 2018
NewVoiceMedia recently partnered with the market research firm Opinion Matters to analyse survey responses from 1,000 contact centre professionals who use customer relationship management (CRM) systems. Despite this, only 36% of those surveyed said their contact centre offers self-service options through IVR.
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