article thumbnail

“This Much is True”: Call Reports Examples with Kevin Peyton

VirtualPBX

Our VirtualPBX Advanced Call Reports is different from our Call Log features. Advanced Call Reports organize company data into a manageable piece and generate on-demand. Call Logs are part of our Advanced Call Reporting, capturing information for incoming and outgoing calls.

article thumbnail

How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

During these times, customers often contact the company to seek clarification or report issues, which creates a sudden spike in call center call volume. Customer feedback or complaints – Certain events or issues like faulty products can cause widespread customer dissatisfaction.

Sales 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways to Manage Incoming Emails

Inbenta

Ideally, this email notification should contain a case number or unique identifier so that your customer can refer to it in the event of a new email (or phone call). ” Similar conversations often take place in call centres, resulting in frustrated and angry customers. .” An interaction history for better follow-up.

article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Be mindful of integrations. Likewise, check for the basics.

article thumbnail

Fast-Track Your First Call Resolution FCR in 9 Easy Steps

NobelBiz

They want to be informed, like to be the first to hear about breaking news, and value being present when significant events occur. Customers nowadays are digital-first, and that is non-negotiable. They want brands to communicate in their language and through their platforms.

article thumbnail

10 Most Essential Soft Skills for Contact Center Agents

NobelBiz

In the event that a client is dissatisfied with your business, it is best not to lie to them, to own responsibility for your faults, and to give them an honest response, even if they are not going to like it. Integrity Integrity is a talent for managing stress.

article thumbnail

How predictive dialer can increase your outbound sales calls by 3X

JustCall

Predictive dialer will only connect you with the answered and active call. You can also drop the saved voicemail if you hit a call that is only receiving voicemails. Predictive Dialer takes care of all such time-consuming events & ensures that your agents are spending their time only in conversions and winning sales.