SharpenCX
JUNE 24, 2021
From helping first-time home buyers understand market rates to reaching the pinnacle of popularity – getting their own SNL skit – Zillow has emerged as a major disrupter in the real estate market. But without the bigger picture, you’ll never deliver exceptional customer service and become an industry leader.
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
JUNE 26, 2020
The IVR system then uses routing rules to send the call to either an agent or a self-service application. The traditional IVR model has been for contact centers to purchase an on-premise system. The cloud based IVR offers an “always on” service environment, with 24x7x365 support and monitoring.
Calltools
JUNE 28, 2023
No matter how much effort you devote to streamlining your processes, your call center will probably experience high call volume periods. Unexpected peaks in call volume make it harder to address customer needs and meet KPIs. Create a plan now so you can handle high call volumes when they occur.
Hodusoft
APRIL 17, 2024
According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression. What is First Call Resolution (FCR): A Complete Guide Read More Cons of Auto Attendant Even though auto attendants provide a lot of benefits, here are some cons.
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. More Flexible Service Solutions. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes.
Monet Software
DECEMBER 19, 2019
No, not the holidays—the deadline for the 2020 annual call center budget ! Contact center managers are putting the pieces together to get a full picture of their future resource needs. Although shrinkage can be reduced , it is a fact of life in the contact center. It’s that time of year again.
Expert insights. Personalized for you.
67 
Let's personalize your content