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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. More Flexible Service Solutions. Attention to Detail. Keep reading to see what is on the radar for 2021. Technological Trends.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

An increasing number of customers are demanding self-service options. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable. Virtual Customer Assistants.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

An increasing number of customers are demanding self-service options. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable. Virtual Customer Assistants.