Cloud IVR Technologies Offer Contact Centers a Cost-Effective Solution to Improve Customer Service
Noble Systems
JUNE 26, 2020
The IVR system then uses routing rules to send the call to either an agent or a self-service application. The traditional IVR model has been for contact centers to purchase an on-premise system. The cloud based IVR offers an “always on” service environment, with 24x7x365 support and monitoring.
Let's personalize your content