JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. This means fewer calls handled, slower resolution times, and missed targets.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Fonolo

APRIL 6, 2020

Perfect for any remote sales team, the cloud-based service not only allows you to manage it through an app but it allows you to use local numbers from at least 75 countries in the world. You can have an automatic dialer and provide general customer support through call recording and its many other functions.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

TechSee

NOVEMBER 6, 2018

He calls technical support; the agent asks a series of questions. John tries his best to describe to the customer service rep which lights are flashing and how it is affecting his Internet service. Billing proofs and contracting issues: Documents can get confusing, with so many details and fine print.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

TechSee

OCTOBER 22, 2019

This simple tactic avoids unpleasant surprises that can lead to customer churn. Next Issue Avoidance (NIA) is a metric used by a growing number of customer service departments, one that encourages and enables agents to predict likely problems. Next Issue Avoidance. Tactics for effective NIA. Enhance agent training.

Contact Center 84

Contact Center Average Handle Time Metrics Self service 84

Global Response

JULY 10, 2023

Exceptional Customer Service Skills. Again, the focus on customer service and call centers in the Philippines create a strong cultural emphasis on high-quality education and training, resulting in better quality compared to other offshoring destinations. Determining what services you’ll need.

Call Center 62

Call Center outsourcing Technical Support Education 62

Call Experts

AUGUST 2, 2019

At Call Experts, our approach to call center solutions is simple: Accountability. Customization. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. Do you have the answers?

outsourcing 68

outsourcing Call Center Answering services Contact Center 68

TechSee

DECEMBER 27, 2018

With all these tech devices under the tree comes a slew of customer support calls, product returns, restocking, and a lot of inventory management. A Zendesk survey found that customer support tickets can skyrocket by as much as 42 percent during the holidays. For retailers, this kind of spending is a boon.

Chatbots 84

Chatbots Enterprise Technology Surveys 84

TechSee

FEBRUARY 19, 2019

Whether it’s a line item within a specific order, an email in a crowded inbox or key data in a legal document, Atomian can help. The company has developed cognitive software products for reading and extracting key data from documents, effectively optimizing many company processes.

Self service 95

Self service Telecommunications Healthcare Analytics 95

Callminer

AUGUST 1, 2017

“One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 18, 2023

They are often the customers’ first point of contact and one of the most critical setups for underscoring a business’s brand and goodwill. Customer-facing domains, like sales and customer support, are especially reliant on the telephony system for day-to-day operations. Check out its pricing here.

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

MARCH 23, 2023

IVR systems have become an integral part of the customer support and service process. They become the first line of contact, eliminate waiting queues, gather useful customer information, and route the customer to the right team, reducing resolution time. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

JANUARY 30, 2023

JustCall’s customer service and support are considered superior based on Capterra reviews, JustCall is easier to implement. JustCall Is Best-suited for: Although popular among small and mid-sized companies, JustCall is suitable for companies of any size looking to implement a call center solution.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

APRIL 5, 2023

When it comes to assessing VoIP services, RingCentral often makes most lists due to its feature-rich service and the ability to access their phone across diverse devices. That said, the pricing is steep and the customer support doesn’t always come out at the top. 5 stars on G2.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 31, 2023

I love the quick response with customer service and the wonderful customer support agents. Nextiva Overview Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations , and so on.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

FEBRUARY 13, 2023

The customer service is beneficial as well.” ” ( Pearl S ) JustCall Pros and Cons JustCall Pros Easy to implement and use Supports over 100+ integrations, including Zapier, Salesforce, Hubspot, Pipedrive, Copper, Zoho, Zendesk, Freshdesk, Slack, and more. Call monitoring and scripting are possible with 8×8.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support.

Contact Center 116

Contact Center Technology Self service Call Center 116