What Is Call Center Burnout? 8 Ways to Prevent & Overcome It
JustCall
APRIL 15, 2024
Strict targets/metrics and micromanagement Agents must hit strict targets and metrics like call handle times and sales quotas. Every call is scrutinized rather than being trusted to do their jobs. They are forced to rigidly follow scripts and procedures. It builds confidence in handling tough calls and reduces stress.
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