ViiBE Blog

APRIL 8, 2021

That means a great call center answer should resolve the customer issue as much as possible. Using another channel of communication such as video can add another dimension of empathy and clarify your message to the customer. Above everything, the customer wants to be heard. Using the right software.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

Freshcaller

JULY 11, 2018

Find out what freedom feels like with Freshcaller, the Zendesk Talk alternative for call centers. A call center phone system and a phone channel for customer support are worlds apart in terms of functionality and purpose. You can run an end to end contact or call center with a call center phone system.

call center software 67

call center software Call flow Call Center Interactive Voice Response 67

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Nicereply

NOVEMBER 16, 2022

This includes purely support-focused tools —like your ticketing software—as well as other productivity tools that will help you be better at your job. Critical tools for every customer support manager. Critical tools for every customer support manager.

Management 98

Management Analytics Feedback Surveys 98

ViiBE Blog

APRIL 26, 2021

ViiBE’s knowledge management tool can easily find past customer interactions to use for training purposes. Every time your IT service desk encounters an issue, it is an opportunity to improve customer support. If you think of your IT service like the mechanic, the software engineers are the car factory.

virtual call center 52

virtual call center call center software Contact Center Call Center 52

Nicereply

JANUARY 9, 2023

According to statistics , up to 65% of customers switch to a different brand when they have a poor experience, so you have to be mindful of improving your customer service. Onboarding an Interactive voice response (IVR) can help with this, especially if you’re a lean startup and your customer support team is overwhelmed.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

JustCall

APRIL 5, 2023

JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on.

voip 52

voip Interactive Voice Response APIs Contact Center 52

aircall

JANUARY 8, 2021

MMS technology is a variant of SMS technology that allows users to send a picture, photo, audio message, or video, either alone or in conjunction with an SMS message. Cloud technology enables the call, and cellular technology enables mobile-to-mobile transmission. Call a contact from the messaging window. Send 1 to 1 messages.

voip 62

voip Sales Technology virtual call center 62