NobelBiz
MAY 11, 2021
Writing a call script is a must for contact centers that want to excel in their prospecting effort. If you write it according to the rules of the game, the script is an observable, cost-effective, and efficient method of attracting and maintaining prospects and clients. What exactly is call scripting? Why do scripts exist?
Monet Software
AUGUST 11, 2020
Small-scale, in-house and boutique customer contact facilities enjoy unique opportunities in today’s CX-focused market. 3 Calibrate Quality Evaluations and Metrics. The key is in calibration among everyone who reviews contacts to ensure they are listening (and looking) for the same things in each call, email, chat and DM.
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CSM Magazine
JANUARY 29, 2024
Medicare Advantage plans that receive a 5-star rating can enroll beneficiaries and market their products year-round. Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions. Furnish agents with informational scripts. Collect and share past questions.
Callminer
AUGUST 1, 2017
Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Tyler Riddell. Rachel Ivers.
Customer Relationship Metrics
JULY 26, 2017
The best contact center agents also are the best marketing people, sales people, finance people, and trainers. According to 65% of recruiters, a lack of skilled candidates in the market remains the largest obstacle to hiring. And in a market where talent differentiates brands, this is vital to growth and defending off competition.
Up Your Service
JUNE 16, 2015
Traditional silos of product and service development, marketing and sales, physical distribution, and customer service and repairs, simply cannot keep pace with the speed of new competitive offers or rising customer expectations. A means of calibrating and measuring how good – or bad – is the service you provide.
Customer Service Life
AUGUST 10, 2017
It ensures alignment in the style of communication from the customer service team with the other messaging from your company — like marketing communications. When going through this exercise, make sure that these don’t become scripts. The moment they become scripts they become disingenuous and can quickly backfire with customers.
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